Missed Appointments

Hi Tiny Paws family!

This is a post to just give you a quick reason as to why missed appointments cause me lots of trouble.

We have many people that want their dogs groomed and I have trouble at times squeezing them in. When missed appointments occur, I generally lose a slot from my day. This means that fewer appointments are available because we are fully booked and waiting times can be longer.

I am a small business, so each missed appointment really does have an impact. I understand that some circumstances can occur where your appointment might not be convenient or reachable. In this case, all I required is a quick text or call to let me know asap.

So please, if you cannot make your appointment then please contact me. Currently, I do not charge for missed appointments but if this continues then I might have to introduce some sort of booking fee.